Reply PassJoin the waitlist

Terms of Service

Last updated: 22 August 2026

These terms are the agreement between you and Paul Romeo, doing business as Reply Pass (“Reply Pass,” “we,” “us”) for replypass.com and the Reply Pass service.

Contact: Reply Pass <replypass@agentmail.to>

If you do not agree, do not use the site.

1. What Reply Pass is

Reply Pass drafts Google review replies for independent restaurants. You approve each reply. Nothing posts to Google without your approval. We do not auto-post.

Today the public site is a waitlist (including sample reply drafts emailed to you later) and a demo. Connecting Google, posting live replies to a listing, and paid subscriptions are not on yet. These terms cover the site now and the product when we open those pieces. We will not pretend a feature is live before it is.

Reply Pass is not affiliated with Google. Google, Google Business Profile, and related marks belong to Google.

2. Who can use it

You must be 18 or older and use Reply Pass for a restaurant you are allowed to represent.

If you later connect a Google Business Profile, you must have the right to manage that listing. Do not connect a location you do not control.

3. Waitlist

You can leave an email and pick a restaurant to hear when early access opens. That is not a reservation, a launch date, or a promise we will invite you. We may invite some people and not others.

Use a real email you check. See our Privacy Policy for how we handle that email.

After you join, we later send a waitlist sample: we identify the restaurant through Google Places, read a few public reviews via Place Details, and email two or three drafted replies to you. Those drafts do not post to Google, do not connect a listing, and are not a promise we will invite you or take you as a customer.

4. Demo inbox

The demo inbox is a walkthrough with sample reviews. Approve and Skip do not post to Google and do not touch a real listing. Treat it as a preview, not your restaurant’s live inbox.

5. When you connect Google

When we offer this (not live today):

  • You authorize Reply Pass to read reviews for locations you choose and to post a reply only after you tap Approve
  • We draft; you approve, edit, or skip
  • The reply that goes out is yours. It appears as the restaurant on Google. You are responsible for what you approve
  • We do not post if you skip, if you never decide, or if posting is not turned on
  • You can disconnect. After that we stop reading and posting for that connection
  • You still have to follow Google’s terms and Google Business Profile rules

We may be unable to post if Google blocks the action, the token expires, or the listing is not eligible. That is not a breach by itself; we will not charge you extra for a failed post.

6. Drafts and your voice

Drafts are suggestions. Read them before you approve. Edit if they are wrong. Skip if you do not want to reply.

Do not use Reply Pass to:

  • Fake reviews, buy reviews, or ask us to write “please rate us” campaigns
  • Harass a reviewer or post anything illegal
  • Promise refunds, comps, or medical/legal claims you cannot stand behind
  • Connect listings you are not allowed to manage

You own the reply text you approve. You give us a limited license to generate drafts, show them to you, and post the version you approve. Public review text belongs to Google and the reviewer; we only use it to serve your restaurant.

7. Price and payment (when offered)

Not live today. When we offer paid access, the site price applies unless we write you something different:

  • $49 per location per month, month-to-month
  • Built for one or two locations
  • Billed through Stripe
  • Cancel anytime; you keep access through the period you already paid
  • No setup fee in the current offer
  • No refund for an unused partial month unless the law requires one

We can change the price. If we do, we will tell you before the next charge. If you do not agree, cancel before that date.

A price on the marketing page is an offer for when billing is on, not a charge for joining the waitlist. The waitlist is free.

8. Our site and brand

The site copy, design, and the Reply Pass name are ours. You get a limited right to use the service. You do not get our name or look for your own product.

9. Availability

We try to keep the site up. We do not promise uninterrupted access, a launch date, search ranking, more reviews, or that Google will accept every reply. The waitlist (including the sample drafts sent later) and demo are free and informational.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS.” TO THE EXTENT NEW JERSEY LAW ALLOWS, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that drafts are error-free or that posting will always succeed.

11. Limitation of liability

To the extent New Jersey law allows, Reply Pass and Paul Romeo are not liable for lost profits, lost reviews, lost goodwill, or other indirect or consequential damages.

Our total liability for a claim about the service is limited to the amount you paid us in the three months before the claim, or $49 if you have not paid us. This does not limit liability the law does not let us limit (for example, our own willful misconduct).

12. Your responsibility

You will cover us for claims that come from (a) a reply you approved, (b) a Google listing you connected without the right to do so, or (c) your misuse of the service. This is not a penalty — it is who stands behind the words that go out under the restaurant’s name.

13. Ending use

You can stop anytime. Email replypass@agentmail.to to leave the waitlist or, when accounts exist, to close one.

We can suspend or end access if you break these terms, if Google cuts us off, or if we shut the product down. If we shut down a paid account for a reason other than your misuse, we will refund the unused part of that month.

After you leave we stop posting. We handle leftover data as described in the Privacy Policy.

14. Changes

We will update the date at the top when these terms change. If you keep using the site after a change, you accept the new terms. If we have your email and the change is material, we will try to tell you.

15. Governing law

These terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. You and we will resolve disputes in the state or federal courts located in New Jersey, and we each consent to those courts. There is no arbitration clause. You may also use small claims court if you qualify.

16. Other

These terms and the Privacy Policy are the whole agreement for the site and service. If a court strikes one part, the rest stays. If we do not enforce a part one time, we can still enforce it later. You may not assign these terms without our okay; we may assign them if the business is transferred.

We operate as Paul Romeo d/b/a Reply Pass. This is not a filed limited liability company.

Contact

Reply Pass
Paul Romeo, d/b/a Reply Pass
Email: replypass@agentmail.to
Website: https://replypass.com